Returns

RAPBAY'S RETURN POLICY



CD and DVD Returns

-All returns MUST be received in the Rapbay.com warehouse within 30 days of the purchase date NO EXCEPTIONS!!!

-We DO NOT accept returns on open CDs or DVDs. All CD or DVD returns must be sealed in their original packaging.

-If your CD or DVD is defective we will be able to exchange it for the same title only.

Clothing Returns

-All returns MUST be received in the Rapbay.com warehouse within 30 days of the purchase date NO EXCEPTIONS!!!

-We only accept returns on clothing in certain cases. If the item you bought is too small or too big we can exchange it for a bigger or smaller size.

Please Note

-If your return is not an error as a result of us then we will deduct your shipping charge from your refund amount. In addition if your exchange is also not an error as a result of us then you will have to pay for additional shipping.

-Please allow 3-7 days after Rapbay.com has received your product for your refund.

-All returns MUST be received in the Rapbay.com warehouse within 30 days of the purchase date NO EXCEPTIONS!!!

Do you a question about your order or a return?

-email: cs@rapbay.com (Make sure you include your Order Number found on the top right hand corner of your receipt. Also include your name and phone number.)

-Phone Help: 1-866-4-rapbay or 510-632-7708 Monday - Friday 10am - 4pm PST (Make sure you have your order number handy)